Shipping & Storage Policy
Last updated: August 15, 2026
This policy describes how Vial Foundry packages, stores, and ships research materials.
Handling & Packaging
Lyophilized research materials are stable at ambient temperature for standard transit windows. Orders are sealed and packed protectively for transit.
Upon receipt, materials should be stored per the storage conditions listed on each product page (typically desiccated at -20°C).
Processing Time
In-stock order inquiries are typically reviewed and dispatched within 1–2 business days after confirmation. You will receive tracking information once your order ships.
Domestic & International
We ship to research institutions and businesses. International customers are responsible for import compliance, duties, and any local restrictions on research materials.
Lost or Delayed Shipments
If your shipment is delayed or damaged in transit, contact support@vialfoundry.com promptly so we can assist with resolution or replacement.